Connecting the Divide: Aligning Your Technology Investments with Business Objectives

In today’s competitive service environment, Contact Center and CX leaders are under pressure to drive higher performance, improve...

On April 10th, we hosted a Virtual Lunch and Learn Webinar, where attendees enjoyed a $30 Grubhub credit and tuned in for an engaging...

Effectual: Transform with Cloud, Innovate with AI™ Effectual is a pure-play AWS services provider with 300+ certifications, 9 AWS...

On April 23rd, we hosted another Virtual Lunch and Learn Webinar , and this time, we tackled one of the biggest cybersecurity...

The path to a career in cybersecurity isn’t always planned. Many people don’t start with a clear goal. They just enjoy figuring out how things work. Over time, that interest can grow into a serious job. Today, cybersecurity is one of the most needed fields in tech. Rich Lindberg , Chief Information Security Officer at JAMS , is a great example of how this can work. He began in enterprise IT, guided by his interest in technology and learning. Rich serves as an Advisory Board

The technology industry keeps changing. New tools, ways of working, and job roles always show up. Because of this, many careers in tech...

A dynamic conversation on the future of AI in customer experience between Michael Spartz, Director of Partner Sales at NICE, and Hunter Edmisten, a seasoned Sales Engineer with 15 years in the tech sector. AI Meets CX explored how AI-driven solutions are transforming customer interactions, enhancing efficiency, and driving business success. Gain insights on the evolving CX landscape, the role of AI in optimizing customer engagement, and how businesses can leverage technology

MR2 Solutions, hosted an exclusive Strategic Roundtable at the Shade Hotel in Manhattan Beach on February 27, 2025. This invite-only...

Today's contact center leaders face mounting challenges with traditional CCaaS solutions that feel more like dealing with a cable company than a strategic partner. With only 5% of organizations satisfied with their current contact center technology and 93% evaluating new solutions, it's clear the industry needs a transformation. Key Challenges Facing CCaaS Executives: Fragmented systems creating disjointed customer experiences and security vulnerabilities Complex AI implemen

On March 27th, IT professionals and business leaders gathered at Tecovas Southlake Town Square in Dallas/Fort Worth for an afternoon...

The IT industry always changes, and staying ahead takes more than technical skills. Many professionals start in entry-level roles and work their way up, but moving into leadership requires more than experience alone. Knowing when to take risks, building strong connections, and improving decision-making skills all contribute to career growth. To advance in IT leadership, professionals must combine technical expertise with business strategy. Howard Miller , CIO at UCLA Anderson

Cybersecurity is growing fast as companies face increasing threats. Businesses need skilled professionals to protect their data, but breaking into the field can be challenging. Many people wonder where to start, how to gain experience, and whether cybersecurity certifications are worth it. Some believe hands-on experience matters most, while others see certifications as essential for career growth. Many employers require certifications to filter candidates, making them an imp

Technology is no longer just a support function—it drives business decisions, efficiency, and growth. As companies rely more on IT, the demand for skilled leaders grows. Many professionals start in technical roles, but at some point, they face a big question: Should I stay technical or step into leadership? Craig Richardville , a respected healthcare IT executive and former CIO of Intermountain Healthcare has spent years guiding organizations through digital changes. His exp

Lead with Confidence. Decide with Clarity. Transform with TBaaS In today’s fast-moving world, your personal brand is more than just a title or a collection of skills—it’s your reputation. It’s how people perceive you, trust you, and decide whether to work with you. Whether in business or personal life, building a strong, authentic brand is critical to success. For IT leaders, credibility isn’t just about technical expertise—it’s about trust, influence, and alignment with

The IT industry is always changing. Technology evolves, security risks grow, and companies need better operations management methods. Many professionals start in technical roles but later step into management to improve how teams work. Moving into a leadership role in IT takes more than technical skills—it requires problem-solving, planning, and the ability to lead others. John Leitgeb's career shows how a strong technical background can lead to leadership. He started in aer

A dynamic and insightful discussion between Anthony Williams of MR2 Solutions, a seasoned CIO, CTO, and digital transformation expert...

A one-of-a-kind networking opportunity at MR2 Solutions' first-ever Exclusive Aviation Event! Our vendor partners had an unforgettable time, enjoying a unique flying experience designed to elevate connections and business opportunities. Hosted by MR2 Solutions, with the visionary idea coming from CEO Ron Salazar, the event took place on February 20, 2025 at a private hangar in Chino, CA. Attendees were treated to an exciting private plane experience, along with lively convers

Cybersecurity executives today face a perfect storm of challenges: rapid cloud adoption, evolving regulations, and a widening talent gap....

Cybersecurity is growing fast as digital threats increase. Companies need skilled professionals to protect their systems and data. This demand makes cybersecurity a strong career choice for those willing to learn and adapt. A career in cybersecurity is not just about technology. It involves problem-solving, leadership, and understanding how people and systems interact. Many professionals enter this field from different backgrounds, proving that a tech degree is not the only

TBaaS - Golden Circle The Why – The Core Purpose of TBaaS At its heart, MR2 Solutions’ TBaaS model exists to elevate the role of Information Technology (IT) in organizations by empowering IT leaders to make forward-thinking, strategic decisions. This goes beyond simply offering technology solutions—it’s about enabling IT professionals to gain executive-level respect and drive business growth through cost optimization and innovation. Why Does TBaaS Matter Beyond Profit? IT as